We have access to industry specialists across the regions where we operate.


Fully equipped and stocked remote site healthcare facilities, tailored to clients’ needs.


Specialist training for those working on remote sites and in clients’ operational centres.


We help clients mitigate all potential health risks in the locations where they operate.

Supplies & Equipment

We can provide all advanced life support equipment and pharmaceutical supplies.


First Response provides the highest quality medical support services in remote and challenging environments. Our core services include:



  • Medical specialists
  • Advanced life support medics
  • Intermediate life support medics
  • Accident & Emergency Nurses
  • Clinical officers
  • Emergency Medical Technicians
  • Health and Safety advisers

We have access to industry specialists across the regions where we operate. The First Response team is supported by an experienced administrative team and a number of regional medical experts including the Response-Med and African Heart Associates. Together with our lead doctors, we have access to recognised tropical disease and malaria advisors. We have strong relationships with snake specialists who work with our personnel to identify snakes specific to the region and the management and treatment of East African bites.



  • Customised
  • Portable
  • Tailored for extreme environments

We provide fully equipped and stocked remote site healthcare facilities, tailored to meet our clients’ specific needs and perfectly suited to the challenging environments in which they operate. In addition to our customised fabricated offering, we have relationships with a number of international remote medical facility suppliers.



  • Occupational health: pre-employment medicals
  • Health risk assessments
  • Local hospital and facilities audits
  • Site review and planning

First Response works closely with clients to help mitigate all possible health risk in the locations where they operate. Our local health practitioners offer pre and exit employment medicals, fit-to-work certification, vaccination guidelines and malaria management planning. We are able to conduct country-specific health risk reviews, together with region-specific health facility audits, site reviews and site-specific strategic health plans.

Assistance & Evacuation


  • 24/7 operation centre
  • 24/7 Ambulance Support in Addis Ababa
  • Ambulance support
  • Hospital admissions
  • Management of service providers

First Response partners with a network of highly recommended regional hospital service providers to ensure smooth hospital admission and specialist care. With our focus on personalised service, we will ensure that clients’ staff are cared for, from the point of first contact with our medical personnel, throughout the medical evacuation and into hospital care.

First Response has experience in managing several medical evacuations from remote sites in the East Africa region, as well as repatriations and evacuations to South Africa, Europe, the USA, Canada and India. We have a 24/7 operation centre and maintain excellent contacts with the regional medical fraternity, AMREF Flying Doctors and ambulance service providers.



First Response Ambulance support is available around the clock, 24/7 for casualties in need of critical evacuation during emergencies. We also provide hospital ambulance transfers, standby ambulances together with paramedics and first aiders at events.

Calls to First Response ambulance service are prioritized into emergency and non-emergency response categories to ensure life-threatening cases receive the quickest response.

Emergency response together with non-emergency services like hospital to hospital transfers and event standby services attract a small charge depending on distance, personnel required and event duration respectively.  Please contact our office for more information on these charges together with our terms and conditions.

We ensure seriously ill and injured patients are treated as quickly as possible, and patients will always be taken to hospital when there is a medical need for this.

To call our ambulance 24/7 helpline, please contact 0909 220 022. 

When calling to activate ambulance support state the following:

  • Your name and telephone number
  • Your location
  • Nature of the emergency
  • Number of casualties

Standby Ambulance Support for Events

We also provide standby ambulances and medical support personnel for hospitality, sports, entertainment and conferencing events.

Our charges

Our subsidized rates depend on the event duration, distance covered and personnel required.

How to request for the event support service 

Send us the details of the event a minimum of one week before the date, including the event date, start and end time, nature of the event, location, number of participants, email and telephone contact details, together with the details for the person or organization paying for the event.  Please email this information to:


We will send you a quotation and pro forma invoice within 24 hours. Confirmation of ambulance support will be done once payment has been made.

Event report

This will be availed to you once you sign off for the ambulance at the end of the event and within 48 hours.



  • First Aid
  • Health and wellness
  • Fire-fighting
  • Specialised courses

First Response provides specialist training for those working in remote and hostile environments.  We offer a number of accredited First Aid, Wilderness, Trauma and Occupational Health and Safety Training courses. These can be delivered by our experienced trainers on site, or to operational teams in the city centres where clients are based.

Supplies & Equipment


  • Pharmaceuticals
  • First Aid kits
  • Malaria kits
  • Jump bags

First Response provides all advanced life support equipment and pharmaceutical supplies. We have an excellent supplier network from which we source drugs, medical consumables and medical equipment, and we are fully compliant within the countries in which we operate. Considering the risks of sub-standard and counterfeit medication available to the East African market, we have a team of in-house pharmacists to quality check all pharmaceutical products.